Our Complaints Compensation Procedure

We are committed to providing a high-quality legal service to our clients. When something goes wrong, we need you to tell us about it. This will help us to sort out any mistakes or misunderstandings, and to improve our standards. If you have a complaint, please raise the problem in writing with the lawyer responsible for your matter, or in writing addressed to the Complaints Handler, Nicola Salt. It is important that the written complaint sets out all of the points about which you wish to complain so that it can be fully investigated.

What will happen next?

We will acknowledge receipt of your formal and full written complaint within three days of receiving it.
We will then investigate your complaint. This will normally involve Miss Salt, or a solicitor nominated by her, reviewing your file and speaking to the member of staff who acted for you.
If Miss Salt deems it appropriate, she may telephone or write to you to clarify any part of your complaint.
A detailed written reply to your complaint, including suggestions for resolving the matter, if appropriate, will be sent to you within 21 days of sending you the written acknowledgement of your complaint referred to in paragraph 1 above.
If we have to change any of these timescales, we will let you know and explain why.
If you are not satisfied, you can contact the Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or at [email protected]. Note that the Legal Ombudsman service cannot be used by businesses or most other organisations unless they are below certain size limits. Further details are available from the Legal Ombudsman.

If a complaint cannot be resolved you may also be able to ask for it to be referred to a process of alternative dispute resolution using a certified provider. We are not required to agree to such a request. In any case this is not available to businesses, only consumers. We will give you more information about that right if it becomes relevant.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for concerns about dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns directly with the Solicitors Regulation Authority (www.sra.org.uk).

Personal Injury Claims

If your chronic pain condition was caused by someone else’s negligence, you may be entitled to seek compensation through a personal injury claim. Our experienced solicitors have a proven track record of success in handling personal injury cases related to chronic pain. We will diligently investigate the circumstances surrounding your injury, gather evidence, and advocate for your rights to secure fair compensation.

Find out more about chronic pain claims.

Insurance Disputes

Dealing with insurance companies can be daunting, especially when you are already coping with chronic pain. Our legal team is well-versed in handling insurance disputes related to chronic pain claims. We will negotiate with insurers on your behalf and strive to reach a fair settlement that adequately covers your needs.

Case transfers

If you are unhappy with the progress or outcome of your chronic pain claim with your current solicitor, we are ready to step in and take over. Choosing a solicitor who lacks in-depth knowledge and experience in chronic pain claims could result in settling for less than what you truly deserve. The consequences of such decisions can be substantial, potentially leading to tens of thousands of pounds in lost compensation. Our team of experienced chronic pain solicitors will conduct a thorough review of your case, ensuring that no crucial details are overlooked.

If you are seeking legal support for your chronic pain case, Brian Barr Solicitors are here to provide the knowledge, experience, and compassion you need. Our expert Chronic Pain Solicitors are ready to advocate for your rights and work towards a positive resolution.

Contact us today for a free consultation, and let us help you navigate the legal complexities while you focus on managing your chronic pain.