Insurer Makes Big Payout For Fibromyalgia Sufferer


Sarah Jones, a fibromyalgia sufferer, has achieved a payout in excess of £150,000 under her mortgage protection policy with the assistance of Brian Barr Solicitors.  This result is especially significant given her insurers’ utter skepticism towards her claim.

Sarah was diagnosed with fibromyalgia and had been unable to work since March 2008. She made a claim under the Total and Permanent Disability section of a Mortgage Protection Policy. However, from the outset, her insurer (a well-known household name) was dismissive and skeptical of her claim. In fact when Sarah initially requested a claim form the insurer refused to send her one.

When it became clear that Sarah was getting nowhere with the insurer she contacted Brian Barr Solicitors. We took up the fight and after a great deal of wrangling and correspondence (including a threat to issue Court proceedings if the claim was not admitted), the insurer capitulated and admitted the claim in full. Sarah received a payout of £152,840.16.

We are absolutely delighted for Sarah. She knew she had justice on her side and she did not allow herself to be browbeaten by the insurer. This excellent result entirely vindicates Sarah.

Sarah was kind enough to let us have some feedback after her case: “…I am very happy I chose you to act on my behalf. I congratulate you on your legal knowledge, expertise and professionalism, without which I would not have got the outcome I did. I thank God for you. Well done.


This case shows that we can make a real difference on these insurance claims. Fibromyalgia and chronic pain sufferers tend to get a rough ride from insurers. They are often treated with skepticism and cynicism and face an uphill struggle. These sorts of claims require careful handling. We have had major successes against nearly all the big insurers and whilst a result can never be guaranteed, Sarah’s case indicates that you stand a much better chance of success if you involve Solicitors who understand your condition at an early stage.

We do not endorse any research, studies or sources mentioned within our blogs and comments. Furthermore, we do not endorse any medical advice provided, and would strongly recommend anyone seeking medical advice to contact their local healthcare provider.



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